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Joseph Delgado

I.T. Help Desk Level II - El Paso Community College El Paso, TX

Work Experience

Help Desk Level II / IT Support Services

El Paso Community College - El Paso, TX January 2009 to Present

Create windows images for distribution
Re-image pc to latest OS
Create Batch files for Use
Complete work request for Hardware and software issues
Troubleshoot and resolve Hardware (Laptop and Desktop) and Software issues
PC Setup
Wire Management
Deployment of Intune for Laptops
Troubleshoot Adobe, Outlook, Office and Window issues.
Troubleshoot Network issues
Set up outlook emails on mobile IOS and Android OS
Troubleshoot IOS and Android OS
Provide assistance for Microsoft Windows and MacOs
Provide registration assistance
Provide login assistance
Answer and Transfer calls to appropriate department

Merchandiser
United Retail Service - El Paso, TX January 2008 to December 2009
Present merchandise in an orderly manner for customers
Bulb and Clean up Displays Build Displays
Arrange Product to Planogram
Provide Customer Service
Answer questions and display and sell merchandise

Customer Service
Bilingual Research Services January 2006 to December 2007
Answer Phone Telemarketing

Work Study-Trade Assistant

El Paso Independent School District January 2005 to December 2005

Assist Refrigeration Technician General Maintenance

Education

Associate of Arts Disciplinary Studies
El Paso Community College - El Paso, TX 2016 to 2018

Skills

Android (9 years)
Customer Service (9 years)
IOS (9 years)
RECEPTIONIST (9 years)
Help Desk
Service Desk
Tech Support
Desktop Support
Helpdesk Support
Hardware Repair
Microsoft Windows
Operating Systems Self-Motivated
Team Player
Excellent People Skills
Customer Service
Knowledge of Microsoft Word, Microsoft Excel, Microsoft Power Point
Windows 10,8, 7, XP, Vista and IOS/ Android.
Software Troubleshooting
Mac OS
Technical support
Windows
Software troubleshooting
Help desk
IT
IT Support
VPN

Certifications and Licenses

Google IT Support by Google on Coursera

October 2022 to Present

Technical Support Fundamentals

Operating Systems and You: Becoming a Power User System Administration and IT Infrastructure Services IT Security: Defense against the digital dark arts

The Bits and Bytes of Computer Networking

Assessments